What Is Responsible Gaming?
Responsible gaming refers to a balanced approach to play — where entertainment remains the primary purpose, not a means to escape problems or generate income. At am99, we believe every member deserves a safe, controlled, and enjoyable gaming experience.
Online gambling, like any other form of entertainment, carries risks when not managed wisely. Spending beyond your means, playing for too long, or using gambling as an emotional escape are early warning signs that should be taken seriously. am99 takes this responsibility seriously and has built a comprehensive support ecosystem for every one of our members.
Core Principles of am99: Gaming should be for entertainment only. Never wager money you cannot afford to lose, and always set your limits before starting any gaming session.
Signs of Problem Gambling
Recognising the early signs is the most important first step. Problem gambling does not happen overnight — it develops gradually and often goes unnoticed by the individual involved as well as those around them. Assess yourself honestly using the indicators below:
Red Flags — Immediate Action Required
Borrowing money to gamble, hiding gambling activity from family, losing control over how much is spent, and continuing to gamble despite knowing the consequences.
Warning Signs — Attention Required
Spending more time gambling than planned, feeling restless or irritable when not gambling, and using gambling as a way to cope with stress or anxiety.
Healthy Gaming — Stay Informed
Playing within a set budget, stopping when the time limit is reached, not being emotionally affected by losses, and treating gambling as entertainment rather than a source of income.
CAGE-G Quick Questionnaire
Answer the following questions honestly to evaluate your own gaming habits:
1. Have you ever felt the need reduce the amount of time or money spent on gambling?
2. Has anyone ever criticise your gambling habits?
3. Have you ever felt guilty about the way you gamble?
4. Have you ever gambled first thing in the morning after waking up?
If you answered "Yes" to two or more questions, we encourage you to speak with the am99 support team or seek professional help.
How to Use am99 Self-Control Tools
Am99 provides self-control tools accessible directly from your account without needing to contact the support team. Here is a quick guide to each available tool:
Set Deposit Limit
Login → Account Settings → Financial Limits → Select daily/weekly/monthly limit and enter the amount.
Session Time Limit
Login → Account Settings → Time Limits → Select the maximum duration per session and enable alerts.
Temporary Suspension
Login → Account Settings → Self-Suspension → Select the duration and confirm. The account is locked immediately.
Permanent Exclusion
Contact 24/7 live chat support → Request permanent self-exclusion → Our team will process it within 24 hours.
Protection for Vulnerable Players
4.1 Child & Youth Protection
Am99 enforces a strict minimum age policy — only individuals aged 21 and above are permitted to register and play. Every new account goes through a strict age verification process during KYC. We encourage parents and guardians to use parental control software on shared devices to prevent access by minors.
4.2 Members Facing Financial Pressure
Gambling should never be seen as a solution to financial problems. If you are facing financial difficulties, we urge you to contact the am99 support team immediately for a confidential discussion. We can help set stricter limits or direct you to relevant financial assistance resources.
Important Reminder: Never borrow money, sell assets, or use emergency savings to gamble. Gambling losses cannot be recovered through larger wagers.
4.3 Members Experiencing Emotional Distress
Using gambling as an escape from grief, depression, anxiety, or work stress is one of the most serious warning signs. If you find yourself playing to forget your problems, please stop and reach out to our support team or a relevant mental health helpline in Malaysia.
Daily Healthy Play Guide
Building healthy gaming habits does not require great effort — just consistency and discipline. Here is a practical guide you can follow every time you play at am99:
- Set a budget before you play — Decide how much you are willing to spend before logging in, not after you have started playing.
- Set a clear time limit — Use your phone timer or the time limit tool in your am99 account to ensure you stop on time.
- Do not chase losses — When you are on a losing streak, stop. Doubling your bets to chase losses is the most dangerous trap.
- Take regular breaks — Take a break of at least 15 minutes every hour. Better decisions are made when the mind is fresh and calm.
- Play only when in a positive state of mind — Avoid playing when you are angry, sad, drunk, or under significant stress.
- Treat losses as the cost of entertainment — Like going to the cinema or dining out, treat money spent as the cost of entertainment, not an investment.
- Maintain a healthy life balance — Make sure gambling does not cut into time for family, work, sleep, or other social activities.
am99 Tip: Use the Account Activity Report feature to review your gaming history every week. Understanding your own patterns is the best step to staying in control.